Care & Guarantee
Care and guarantee.
A Peter Stuart bed is made to last a lifetime. Here's how to look after it, and what we promise if anything ever goes wrong.
The promise
If anything structural ever fails on a bed Peter has made (a joint loosens, the frame cracks, a slat breaks under normal use) Peter will fix it or replace it. No time limit.
We don't write that as a marketing line. We write it because a bed made from solid oak, with mortise and tenon joints cut by hand, should last a lifetime. If one of ours doesn't, we want to know, and we'll put it right.
Looking after your bed
A few simple things help a solid wood bed last.
Tighten the bolts
Every 6 to 12 months, check and tighten the bed bolts with an Allen key. Five minutes, makes a real difference. Beds loosen naturally with use.
Re-oil every few years
Every 2 to 3 years, give the bed a light coat of clear hard wax oil. We use Osmo Polyx-Oil but any natural hard wax oil works. Wipe on with a lint-free cloth, leave 20 minutes, buff off. Brings back the warmth and protects the wood.
Don't drag, lift
Solid wood beds are heavy. Dragging them across the floor stresses the joints. When moving, lift or partially dismantle.
Solid wood breathes
Wood expands and contracts with humidity. You may notice small seasonal movement: a tiny gap that opens in winter and closes in summer, or vice versa. This is normal. It doesn't affect the bed's strength or function.
Spills and stains
Wipe up spills quickly with a damp cloth. Avoid harsh cleaners or wax polishes; they can interfere with the oil finish. For deeper marks, a light sand and re-oil restores the surface.
The warranty (the formal bit)
Every Peter Stuart bed comes with a lifetime structural guarantee from The Wooden Furniture Company Ltd, the company that makes them.
What's covered
- · Joinery failure: loose or broken mortise and tenon joints
- · Frame integrity: cracks, splits, or warping that affects normal use
- · Slat support failure under normal use
- · Headboard structural integrity
What's not covered
- · Surface scratches, dents, and marks from everyday use
- · Damage from accidents, misuse, or neglect
- · Natural seasonal movement of solid wood (small expansion and contraction with humidity is normal and doesn't affect function)
- · Damage from improper assembly or moving the bed without dismantling it
- · Wear on the oil finish (which can be re-oiled at home)
How to make a claim
Email hello@peterstuart.co.uk with your order number, a short description of the issue, and a photo. We'll come back to you within 2 working days. Most issues we resolve by sending replacement parts. For anything more involved, we'll arrange to inspect the bed in person or collect it.
This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them.
Questions
Email hello@peterstuart.co.uk or call 0191 205 0508. We answer every message.
A bed is built the way a roof is built.
The joints in your bed frame (mortise and tenon, glued and pegged) are the same joints holding up the roof above your head, and the same joints carpenters have been using for a thousand years.
Roofs stand for a century or more. There's no reason a properly made bed shouldn't last just as long.